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Terms and Conditions

Agreement, licensing, and eligibility

Winshark Casino operates under licence OGL/2024/589/0556, granted by the Curaçao Gaming Control Board (GCB). Nothing on this site constitutes an offer in any territory where remote gaming is prohibited, and it is your responsibility to confirm that participation is lawful where you live.

You must be at least 18 years old, acting on your own behalf, and not listed on any self-exclusion register applicable to you. One account per person, household, IP address, and payment instrument is permitted; further registrations may be merged or closed.

Employees of Winshark Casino, its affiliates, and their immediate families may not hold player accounts. We reserve the right to request documentary proof of identity, address, age, or ownership of a payment method at any stage, and to suspend account functions until that proof is supplied.

Deposits, withdrawals, and dormant balances

Funds must originate from an account held in your own name. Third-party deposits are reversed, and any winnings generated from them may be voided. Deposits are credited once cleared by the relevant processor; timings depend on the method selected.

Withdrawal requests are reviewed within the timeframe published on our Banking page and are paid back to the original funding source wherever the method allows. A pending request may be recalled by you until processing begins, after which it is final.

An account with no login activity for twelve consecutive months is treated as dormant. We will attempt to contact you at the registered email before applying any administration fee permitted by our licence, and no fee will reduce a balance below zero.

Bonuses and promotional play

Every promotion carries its own published terms covering minimum deposit, wagering requirement, maximum permitted stake while a bonus is active, game weightings, and expiry. Those specific terms sit alongside this document and take precedence where the two differ.

Bonus funds are wagered before real balance unless a promotion states otherwise. Exceeding the maximum bonus stake, placing low-risk or covering bets to clear a requirement, or coordinating play across multiple accounts will result in forfeiture of the bonus and any winnings derived from it.

We may withdraw an offer from an individual account where we reasonably conclude the account exists primarily to extract promotional value rather than to play. Deposited funds not subject to a wagering requirement remain withdrawable in that event.

Game outcomes, malfunctions, and account conduct

Results are determined by certified random number generators supplied by our game partners. Where a discrepancy arises between the display on your device and our server records, the server records are decisive.

If a game, jackpot, or payment feature malfunctions, all affected rounds and payouts are void. We will return stakes for voided rounds; we will not honour a payout produced by an error in odds, pay tables, or software configuration.

Abusive conduct toward staff, attempts to interfere with the platform, use of automated play software, and provision of false information are grounds for immediate closure. Where closure follows confirmed fraud, we may retain the balance pending investigation and report the matter to the appropriate authority.

Complaints, amendments, and governing law

Raise any dispute first with our support team, which will issue a written response. If the outcome does not satisfy you, escalate in writing to our complaints desk; unresolved matters may then be referred to the Curaçao Gaming Control Board under its published procedure.

We may amend these terms to reflect regulatory change, new features, or operational necessity. Material changes are notified by email or an on-site notice, and continued use of the account after the stated effective date constitutes acceptance.

This agreement is governed by the laws of Curaçao. Nothing here limits any non-excludable consumer right you hold under the law of your country of residence.

Where to get help

  • Winshark Casino support — 24/7 live chat and the contact form in the Help Centre
  • Complaints desk — written escalations submitted through the Help Centre with your account reference
  • Curaçao Gaming Control Board — the regulator for licence OGL/2024/589/0556
Gambling involves financial risk and no strategy guarantees a return. These terms are published in English; where a translated version is provided for convenience, the English text governs in the event of any inconsistency.